Application Support and Test | London | WMS and Logistics | £40
|Job Title:||Application Support and Test | London | WMS and Logistics | £40|
|Salary:||£35 - £40 per annum|
|Contact Name:||Douglas Horner|
|Job Published:||8 months ago|
This is a unique and exciting opportunity to join a Global Brand Fashion Retailer as they embark on a Nationwide Roll Out of their newly implemented WMS. The role is developing, supporting and delivering WMS applications and their enhancements to various projects and programmes as well as identifying any changes needed for improving the in-life performance of the applications.
The Application Support Specialist will focus on Application Maintenance.
oSupport maintenance & timely response from the application (3rd Line) and product vendor (4th Line) supplier teams to maximise IT Availability, Performance & Customer Experience.
oActs as a point of Escalation for IT Operations Teams (1st / 2nd Line) to provide 3rd / 4th Line support towards in-SLA Major Incident Service Restoration, Root Cause Analysis and Fixes, Performance, Service and Customer Experience Improvements.
oContributes to ongoing Service Improvements Plans maintained by IT Operations and implements agreed improvements in a sustainable way through the application and product vendor supplier teams.
oContributes to ensuring Service / Operational Readiness of the applications (Including but not limited to application resilience, up-to-date operational documentation, monitoring capability, standard operating and recovery procedures)
oDevelops and maintains knowledge articles to minimise dependencies on personal knowledge and to avoid potential single points of failure within the team.
oDomain Incident Management - Manhattan applications incident ticket management for escalated L3 support.
oDomain Application Environment Support - Logistics applications environment support for IT demand testing and UAT.
*Excellent subject matter expertise on Logistics with solid experience in many of the following areas;
oExperience in support of warehouse management and supply chain IT solutions.
oExperience of working with store fulfilment and home delivery.
oExperience of working within a multi-brand, multi-location environment.
oExperience of supply chain logistics incident management.
oExperience of supporting business solutions on Manhattan Applications (WMS, MIF, SCI, LM) with a strong understanding of applicable database structures, configuration and related architecture (Unix/Linux, Oracle).
oExperience of supporting label, transactional reporting (Mark Magic, Jasper Reports) and Manhattan SCI (Supply Chain Intelligence) would be a distinct advantage.
*Customer focused approach
*Ability to deliver high quality IT applications & enhancements on time and to budget
*Good problem resolution skills
*SQL knowledge desirable
*Unix command line knowledge desirable
*Ability to deliver quality work according to prescribed standards
*Work in a structured and analytical manner
*Able to work as part of a team or on own initiative
*Listening attitude with ability to ask pertinent questions
*Strong customer focus and customer awareness and good communication skills
Parallel Consulting is acting as an Employment Agency in relation to this vacancy.
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