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Digital Marketing Analyst - Customer Experience

Job Title: Digital Marketing Analyst - Customer Experience
Contract Type: Permanent
Location: City of London, London
Salary: £32000 - £40000 per annum + bonus, healthcare, pension +
REF: NW/862324
Contact Name: Nicole Wright
Contact Email:
Job Published: over 1 year ago

Job Description

Digital Marketing Analyst - Customer Experience
A British brand and household name, has an immediate requirement for a Digital Marketing Analyst manager to join them on-site in central London. The primary focus of the role is to manage customer engagement through marketing of via digital, Mobile and Paperless channels. You'll be responsible for spearheading customer communication campaigns both as part of a large migration programme and also day-to-day running of the business. You'll also be accountable for promoting our digital service offerings to our customers and supporting the wider team as needed to drive advocacy for digital within the group.

Key accountabilities include:
*Drive brand & service awareness through online promotion
*Manage customer communication campaigns though a range of channels
*Support senior management in delivering change, using frictionless, well-executed methods
*Solving business problems through business analysis and excellent stakeholder management
*Represent the voice of the customer across the organisation
*Act as a subject matter expert in the area of digital customer engagement

Required Skills & Experience:
*Project & campaign management
*Strong influencing and stakeholder management skills
*Problem solving skills
*Awareness of digital trends and innovation
*Communication & Impact
*Delivery of customer service improvement programmes
*Strong analytical problem solving skills.
*Strong verbal and written presentation skills
*Agile Methodology and/or ways of working

In return you're being offered the opportunity to join a genuinely brilliant business, where you'll enjoy lots of autonomy and have the backing of an outstanding team. You will also be rewarded with an excellent basic salary of £32,000- £40,000 plus flex fund, pension, healthcare and generous bonus.

Parallel Consulting is acting as an Employment Agency in relation to this vacancy.