Digital Service Manager
|Job Title:||Digital Service Manager|
|Location:||City of London, London|
|Salary:||£47000 - £56000 per annum + £4K car allowance, bonus and benefits|
|Contact Name:||Nicole Wright|
|Job Published:||9 months ago|
Once the migration has been completed and the app launched, the role will adapt to look at other service journeys and how these can be improved to become best-in-class for customers. It's all about bringing together your commercial awareness and customer insights to deliver innovative initiatives and marketing programmes for your customers. You'll need to have a good track record of analysing customer's needs and behaviours and turning them into sound recommendations.
The ideal candidate will be a real creative and live and breathe all things digital. You'll be commercially astute and proactive with outstanding leadership capabilities and real gravitas.
Key responsibilities include:
*Ownership of the functional design of our new mobile app: identification, ownership and design of customers journeys and associated business logic
*Support the migration of our mobile offering
*Impact assessment of changes from across the bank that may impact digital service
*Suggest innovative ways in which we can improve our digital service journeys for our customers
*Represent the voice of our mobile customers across Digital and the organisation
*Support digital service transformation, in turn improving the customer experience
*Act as a functional specialist in the area of digital service journeys
*Manage self (and team where appropriate) to ensure adherence to risk and compliance policies and relevant external regulatory frameworks.
Key skills include:
*Experience in mobile - migration and app launch
*Transformation and migration delivery
*Customer change and strategy
*Strong analytical problem solving skills.
*Experience of running digital marketing campaigns
*Experience of agile projects and/or ways of work
In return you're being offered the opportunity to join a genuinely brilliant business, where you'll enjoy lots of autonomy and have the backing of an outstanding team. You will also be rewarded with an excellent basic salary of £47,000-£56,000, £4,500 car allowance, flex fund, pension, health-care and generous bonus.
Parallel Consulting is acting as an Employment Agency in relation to this vacancy.
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