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Helpdesk Supervisor, West-End, to £40K, plus benefits

Job Title: Helpdesk Supervisor, West-End, to £40K, plus benefits
Contract Type: Permanent
Location: West End, London
Industry:
Salary: £35000 - £40000 per annum + excellent benefits
Start Date: ASAP
REF: 2278_1498045710
Contact Name: Simon Adams
Contact Email: simon.adams@parallelconsulting.com
Job Published: 3 months ago

Job Description

Helpdesk Supervisor, Windows and MacOS OSX, sought to lead and mentor a team of 5-6 for this award winning, digital marketing organisation in London's lively West End. This challenging role represents a terrific opportunity to develop the parameters of this role and your career.

Reporting directly to the IT Manager you will use your experience to ensure timely and efficient delivery of services across the group of companies. Taking ownership of problems, requests and incidents you will ensure compliance with group ISO standards and arrange. The scope of the role includes:

*Problem resolution and request management
*Managing moves and relocations
*Deploying AV equipment
*Supporting applications and hardware
*Maintaining good working relationships with all 3rd party suppliers
*Preparing and revising documentation
*Team Development: providing mentoring and training to the team
*Travel to other supported sites

As the ideal candidate you will be degree qualified with Microsoft and Apple certifications. Your experience will include:

*Microsoft Office, Apple OSX, iWorks
*TCP/IP & Ethernet networking
*Active Directory
*VPN Software
*Video conferencing and VOIP
*Mobile telephony, Network printers
*Adobe applications
*Imaging software, deployment and patching software (Kbox)
*Printer management and tracking (uniFLOW and Windows)
*Encryption and antivirus software and Mobile Broadband devices

If this role matches your background and experience and you are available soon please reply ASAP with your latest CV!

Parallel Consulting is a multi-awarding winning, global leader in Tech & Digital recruitment.
With over 12 years expertise, we assist our clients within Software, UI/UX, Testing, Architecture, Open Source and Cloud recruitment.