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IT Delivery Lead - Manhattan WM

Job Title: IT Delivery Lead - Manhattan WM
Contract Type: Permanent
Location: England, England
Salary: £70000 - £75000 per annum
Start Date: ASAP
REF: DH1133865_1522746358
Contact Name: Douglas Horner
Contact Email:
Job Published: 3 months ago

Job Description

IT Delivery Lead - Logistics | Manhattan WM | £75,000 | Central London

Own for the IT applications / platforms that support the organisations logistics, global supply chain and fulfilment capability.

The role is accountable for delivering the applications and their enhancements to various projects and programmes, as well identifying and delivering any changes needed for improving the in-life performance of the applications. The role will also identify and deliver the technical strategy for the applications.

The IT Delivery Lead - Logistics is one of the primary points of contact between IT and the Business and will hold a pivotal role in setting and executing IT strategy for logistics and delivering business benefits.


*Application / Service Ownership: Owns the IT applications / services including the underlying infrastructure components and has an up-to-date understanding of the business processes and functions using them.
*Applications Strategy / Roadmap: Owns and manages the roadmaps ensuring the applications have an agreed plan to meet the business' future needs (including capacity)
*Technical Delivery: Accountable for optimal estimations, ensures on-time and quality delivery of the applications through proactive management of risk and dependencies.
*Monitors and ensures high quality application delivery alignment to agreed timelines and budgets.
*Plans the overall work of the application team taking into account demands from the projects / programmes, other changes, operational stability and performance.

Vendor / Supplier Management:

*Influences vendor direction and roadmap in line with business needs
*Assures vendor estimates, delivery performance and quality
*Drives best value for business in all vendor engagements and deliverables
*Influence sourcing strategy for IT Application Delivery and Maintenance to enable Logistics' current and future commitments

Application Maintenance:

*Accountable for proactive maintenance & timely response from the application (3rd Line) and product vendor (4th Line) supplier teams to maximise IT Availability, Performance & Customer Experience.
*Acts as Single Point of Escalation for IT Operations Teams (1st / 2nd Line) to provide 3rd / 4th Line support towards in-SLA Major Incident Service Restoration, Root Cause Analysis and Fixes, Performance, Service and Customer Experience Improvements.
*Contributes to ongoing Service Improvements Plans maintained by IT Operations and implements agreed improvements in a sustainable way through the application and product vendor supplier teams.
*Ensures Service / Operational Readiness of the applications (Including but not limited to application resilience, up-to-date operational documentation, monitoring capability, standard operating and recovery procedures)
*Develops and maintains knowledge articles to minimise dependencies on personal knowledge and to avoid potential single points of failure within the team.

Budgetary Control

*Sizes the application delivery and maintenance teams according to budgeted demand, escalating when commitments cannot be met. Monitors, controls and reports spend against budget for the team on an on-going basis.


Excellent subject matter expertise on Logistics with solid experience in many of the following areas;

*Experience in defining and delivering large scale warehouse management and supply chain IT solutions in an outsourced, offshored set up.
*Experience of working with store fulfilment and home delivery.
*Experience of driving innovation across the supply chain.
*Experience of working with Manhattan and Sterling OMS.
*Experience of working within a multi-brand, multi-location environment.


*Customer focused approach
*Commercially aware with ability to influence at all levels
*Ability to deliver high quality IT applications & enhancements on time and to budget
*Good problem resolution skills
*Ability to deliver quality work according to prescribed standards
*Work in a structured and analytical manner
*Ability to communicate complex technical issues to a non-technical audience
*Able to work as part of a team or on own initiative

Parallel Consulting is acting as an Employment Agency in relation to this vacancy.