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Senior IT Service Delivery Manager - Applications | £85K

Job Title: Senior IT Service Delivery Manager - Applications | £85K
Contract Type: Permanent
Location: London, England
Industry:
Salary: £80000 - £90000 per annum
Start Date: ASAP
REF: DH444QWE_1523367434
Contact Name: Douglas Horner
Contact Email: douglas.horner@parallelconsulting.com
Job Published: 12 days ago

Job Description

Senior IT Service Delivery Manager - Applications | London | £550-700/day

The Senior Service Delivery Manager (Supply Chain & Logistics Applications) is a part of the senior management team at one of the most successful retail organisations in Europe. The key focus of your role will be on running the IT Estate & Service Delivery for all of the organisations "Core Business Applications" covering; Buying & Merchandising, Logistics & Wholesale (e.g. Manhattan, JDA, WMS, RedPrarie, Oracle B&M, Matflo, One World, Oracle Fusion, Oracle ERP, POS, EPOS).

This is a senior role, with direct line management responsibility for 3 Service Delivery Managers each with support teams (L2 - L4) of 20-30 both on and off shore resource.

As the Senior Service Delivery Manager (Supply Chain & Logistics Applications) you must be a subject matter expert in:
*Capacity and performance management
*Retail, Supply Chain & Logistics Applications (Core, back end- not Digital)
*Customer experience management
*Legacy Migrations of core business Application in a complex, distributed, enterprise level environment
*Warranty Support
*Change Management
*Hybrid Stack Experience (Multiple Vendors)
*Managing 3rd Parties, partners & Vendors
Other Key requirements include:
*Instilling confidence at a senior level - ideally C-Suite
*Strong understanding the challenges of bedding in a new Tech Stack and managing a hybrid stack

Parallel Consulting is acting as an Employment Agency in relation to this vacancy.