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Senior IT Service Delivery Manager | Core Business Applications

Job Title: Senior IT Service Delivery Manager | Core Business Applications
Contract Type: Permanent
Location: London, England
Salary: £80000 - £85000 per annum
Start Date: ASAP
REF: DH1198GGT_1523541282
Contact Name: Douglas Horner
Contact Email:
Job Published: 2 months ago

Job Description

Senior IT Service Delivery Manager | Core Business Applications | £85,000

Lead the logistics IT Estate and deliver IT services into the business. It is essential the the successful candidate is from a business IT application background and has examples of leading successful transformations (legacy to new stack) with core IT business applications. The organisation have invested heavily over the past few years in implementing a new IT stack to support the supply chain and logistics area of the business.

The challenge to the business is migrating a number of legacy applications (i-series based mainframe) across to the new IT stack. The role will be ultimate responsibility for managing the application support teams, (L2, L3, L4). You will be responsible for managing 3 direct reports (IT service delivery managers). The service delivery managers will have responsibility for their support teams (20-30 strong both on and off shore), the teams will cover 3 separate areas, Logistics, Buying & Merchandising and Wholesale.

As the Senior Service Delivery Manager (Supply Chain & Logistics Applications) you must be a subject matter expert in:

*Leading a distributed / integrated stack through a transformation.
*Know the challenges of bedding in a new IT Stack
*Managing in a hybrid stack situation
*Managing major incidents
*Change, Performance, hypercare, SLA, KPI, customer experience, SOS improvements
*Capacity and performance management
*Retail, Supply Chain & Logistics Applications (Core, back end- not Digital)
*Customer experience management
*Legacy Migrations of core business Application in a complex, distributed, enterprise level environment
*Warranty Support
*Change Management
*Hybrid Stack Experience (Multiple Vendors)
*Managing 3rd Parties, partners & Vendors

Other Key requirements include:

* Instilling confidence at a senior level - ideally C-Suite
* Strong understanding the challenges of bedding in a new Tech Stack and managing a hybrid stack

The key aim is to stabilise the IT stack and minimise disruption to the business, therefore must know how to handle disruption. You will be reporting directly into the Head of IT and interacting at Director level.

The role will cover 4 main areas, Projects, BAU, Infrastructure and Applications. One of the main areas

Parallel Consulting is acting as an Employment Agency in relation to this vacancy.