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Service Desk Analyst, Financial Services, City: £26-28K

Job Title: Service Desk Analyst, Financial Services, City: £26-28K
Contract Type: Permanent
Location: City of London, London
Salary: £26000 - £28000 per annum
Start Date: ASAP
REF: 2280_1498318383
Contact Name: Simon Adams
Contact Email:
Job Published: 10 months ago

Job Description

Service Desk Analyst, financial services, sought to join this successful Service Desk team providing follow-the-sun, 24x7x365 cover.
This is a terrific opportunity to develop your career for this ambitious and award-winning organisation, based in one of the architectural stand-out buildings in The City.
Reporting to the Service Desk Manager you will use your background and experience to provide 1st Line user support and incident resolution.

In this is exciting and challenging support role you will:
*Provide technical phone, email and chat support to the business users
*Log and assign tickets
*Take ownership of incidents

As the ideal candidate your experience will include 1st Line Service Desk / Help Desk Support from a similar financial services / professional services environment and you will:

*Be customer service focused.
*Display well-developed communication and interpersonal skills.

Your technical skillset will include:
*Microsoft Windows 7 & 8
*ITIL V3 Foundation certificate
*Microsoft Office 2010 and earlier versions
*Microsoft Internet Explorer & similar browsers
*Experience of working in a VDI environment
*VMWare Virtual Centre / Citrix / Wyse devices
*iPhone, Blackberry, Good Technology
*Follow-Me printing
*Printers, Scanners and general office peripherals

If this role matches your background and experience and you are available soon please reply ASAP with your latest CV!

Parallel Consulting is a multi-awarding winning, global leader in Tech & Digital recruitment.
With over 12 years expertise, we assist our clients within Software, UI/UX, Testing, Architecture, Open Source and Cloud recruitment.