Service Desk Analyst, ITIL, Virtualisation, financial services, sought to join this successful Service Desk team. In this challenging and exciting role there is lots of potential for personal and career growth, with opportunities to step-up and speak to business and senior stakeholders
Reporting to the Service Desk Manager you will use your background and experience to provide 1st Line user support and incident resolution. This Service Desk / Help Desk role comprises significant telephone interaction with both IT and business departments including senior business staff. It requires strong analytical and understanding skills. This is a technically advanced environment with lots of virtual desktop and virtual applications and the role demands broad technical experience.
Very, very good Service Desk skills are required and to be successful in this role you will be heavily process focussed and have strong Call Centre / Contact Centre experience.
You will be customer-centric team-player, with a positive can-do, problem-solving attitude, all topped off with excellent communications skills. Ideally you will have supported a large commercial organisation.
You will be familiar with Service Desk metrics, SLAs, KPIs, deliverables and understand the components that contribute to a successful Service Desk.
Your technical skillset will include:
- ITIL V3 Foundation certificate
- Experience of working in a VDI environment: VMWare Virtual Centre / Citrix / Wyse devices
- Microsoft Windows 7 & 8, Office 2010
- Printers, Scanners and general office peripherals
If this role matches your background and experience and you are available soon please reply ASAP with your latest CV!
Parallel Consulting is a multi-awarding winning, global leader in Tech & Digital recruitment. With over 14 years expertise, we assist our clients within Software, UI/UX, Testing, Architecture, Open Source and Cloud recruitment.