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SAP Service Delivery Manager


Job details

  • Salary: €90,000.00
  • Sector: SAP
  • Type: Permanent

SAP Service Delivery Manager - Brussels


We collaborate closely with Strategic Customers to foster innovation and pave the way for a transformative digital journey. Together, we envision and execute strategies that optimize IT value in alignment with business priorities.


As a Delivery Manager SAP, you'll take charge of overseeing all SAP projects and services for our client. Your responsibilities encompass project and service delivery, team management, and client relations. Your role will involve a combination of Project Management and Service Delivery Management responsibilities.


Key Responsibilities:


  •  Overall engagement responsibility for budget management, customer satisfaction, contractual compliance, service continuity, team motivation, and ensuring qualitative and timely delivery.
  •  Serving as the primary point of contact for the customer.
  •  Providing consolidated management reporting to both the Customer and our organization on service performance and project progress.
  •  Playing a pivotal role in additional sales activities in collaboration with Sales & Delivery Management.
  •  Managing budget aspects and reporting, with a focus on driving overall margin improvement.
  •  Overseeing the delivery of services and agreed deliverables in all aspects, including specification, estimation, planning, control, acceptance, and SLA compliance for the covered applications.
  •  Managing projects to ensure they are delivered within budget, on time, and surpass customer expectations.
  •  Implementing and monitoring all agreed-upon procedures and processes.
  •  Driving continuous improvement in projects and services.
  •  Evaluating engagement risks, identifying, and executing risk mitigation actions.
  •  Aligning with engagement prioritization, and resource allocation for projects and service activities.


Knowledge & Experience:


  •  A minimum of 7+ years of experience in Project Management or Service Delivery.
  •  A minimum of 3-5 years in SAP projects or SAP-related services.
  •  Strong interpersonal and team collaboration skills.
  •  Structured approach for delivering contractual service levels.
  •  Strong organizational skills for planning and delivery.
  •  Results-oriented mindset with a focus on quality.
  •  Proactive nature to detect and mitigate risks.
  •  Language proficiency: Mastery of Dutch and/or French, along with English.


What We Offer:


Your career development is a priority for us. We provide opportunities, support, and flexibility to help you achieve your career goals. Our approach is built upon a comprehensive competency framework, personal development plans, training and career management programs, and a curriculum focused on innovative business learning.


As the digital tech sector grows rapidly, we are committed to inspiring and recruiting more individuals, including women, into the technology field. We aim to build diverse teams that mirror the clients we serve.


Finally, we offer a competitive salary package, including a company car and various additional benefits such as group insurance, hospitalization insurance, representation allowances, meal vouchers, and the opportunity to work up to 70% remotely.

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